Privacy policy

 

Last Updated: September 2025

This Privacy Policy explains how Confidence Clothing Private Limited (“Company”, “we”, “our”, “us”) collects, uses, and protects the personal information of customers who visit and shop on our website www.confidenceclothing.com. By using our website, you agree to the practices described in this policy.

1. Information We Collect

We collect the following information when you interact with our website, place an order, or engage with our services:

  • Personal Information: Name, phone number, email address, billing/shipping address, and payment details.

  • Order & Transaction Data: Purchase history, order details, and payment confirmations.

  • Browsing & Device Data: Cookies, IP address, browser type, device details, and pages you visit.

  • Marketing & Analytics Data: Information collected through Google Analytics, Facebook Pixel, Meta Ads, and other Shopify-integrated apps for advertising and performance tracking.

2. How We Use Your Information

Your information may be used for the following purposes:

  • To process and deliver your orders.

  • To contact you regarding your order status, returns, or customer service queries.

  • To send you promotional updates, offers, and campaigns via WhatsApp, SMS, email, and other digital channels.

  • To personalize your shopping experience, including retargeting and lookalike audience marketing on third-party platforms (e.g., Meta, Google).

  • To improve our website performance, security, and product offerings.

  • To comply with legal and regulatory requirements.

3. Sharing of Information

We may share your personal data only in the following cases:

  • With courier and logistics partners to deliver your orders.

  • With payment gateways and fraud prevention partners to securely process payments.

  • With marketing and advertising platforms (Meta, Google, SMS/email providers) for campaigns.

  • With Shopify and third-party apps integrated for analytics, order management, or customer support.

  • When required by law, government authorities, or to protect our legal rights.

We do not sell or misuse your data for any illegal purposes.

4. Data Storage & Security

  • Your information is securely stored on Shopify servers and trusted third-party platforms we use.

  • We take reasonable precautions to protect your data, but no method of transmission or storage is 100% secure. While we maintain high standards of security, we cannot guarantee absolute security of your information.

5. Cookies & Tracking

  • Our website uses cookies and tracking technologies to improve user experience, analyze site traffic, and show personalized ads.

  • You can disable cookies from your browser settings, but this may affect website functionality.

6. Customer Rights

  • You may unsubscribe from marketing communications (WhatsApp, SMS, email) by using the unsubscribe option provided or by contacting us. However, service-related messages (like order updates) will still be sent.

  • You may request correction or deletion of your data by writing to ecom.ccpl@gmail.com. We may need to verify your identity before processing such requests.

  • Data deletion requests will be handled in accordance with applicable laws and regulations.

7. Third-Party Links & Services

Our website may contain links to third-party sites or apps. We are not responsible for the privacy practices of those websites. Please review their policies separately.

8. Changes to this Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with a new “Last Updated” date. Continued use of our website implies acceptance of the updated policy.

9. Contact Us

For any questions or concerns regarding this Privacy Policy, please contact us:

Confidence Clothing Private Limited
📍 Address: [Street No. 3, Phase B, XXXII-2/2644, Rahon Rd, Guru Vihar, Jodhewal, Ludhiana, Punjab 141007]
📧 Email: ecom.ccpl@gmail.com
📞 Phone/WhatsApp: +91 8725024015